CRM Automation
We design and implement scalable IT infrastructure — from WhatsApp-to-CRM integration to complex back-office and restaurant automation.
Proven Results
Specialists with deep backgrounds in marketing, finance, and consulting.
Restaurants, F&B, events & e-commerce
In-house specialists across strategy, creative and tech
Experience spanning international markets
We turn operational chaos into predictable, repeatable profit. We don't just install software — we accelerate the business processes around it, so your team spends time on customers instead of manual data entry.
Our focus is the systems layer: designing and implementing scalable IT infrastructure where sales, marketing, logistics and accounting all speak one language and data flows automatically between them.
Capture Every Lead
Omnichannel & WhatsApp
- Official WhatsApp Business API (WABA) integration with your CRM
- No overnight lead is lost — the system auto-creates a deal, enriches the client profile and assigns a task
- Built for how Dubai actually sells — in messengers
Smart routing
- Leads distributed across reps by workload, language (English/Arabic/Russian) or traffic source
Automated follow-up
- Trigger-based messages and reminders that warm leads at each funnel stage without manual work
One Connected System
Seamless IT architecture
- Marketing, sales, logistics and accounting speaking one language
- Data flows designed with n8n, Make.com and Albato
Custom scenarios
- Automated contract generation, invoicing and reporting
- Less manual entry — zero human error
Single data window
- Analytics from ad accounts, accounting systems and CRM unified into clear owner dashboards
CRM Systems We Work With
Bitrix24
Official implementation and setup of corporate portals in Dubai. Custom funnels for real estate agencies — from EOI to SPA signing. Telephony, messengers and internal chats integrated.
amoCRM (Kommo)
Ideal where most sales happen in messengers. Digital pipelines and chatbots for instant lead qualification.
Enterprise (Salesforce, HubSpot, Zoho CRM)
Architecture and data migration for large corporates and international companies.
Built for Your Sector
Real Estate
- Deep Bitrix24/CRM customization for developers and brokerages
- Automatic listing publishing to Property Finder, Bayut, Dubizzle
- Access-rights separation: protect the owner database from export
HoReCa (Restaurants & Hospitality)
- Sync front-of-house and back-office
- Seamless Servme + Bitrix24 integration for reservations and guest experience
- CRM linked with POS systems like Foodics for order tracking, delivery automation and a VIP guest base
Implementation Roadmap
Audit & requirements
We map how data flows today and find where budget and time leak.
Architecture design
A visual schema of the future system — you understand the logic before a line of code.
Implementation & integration
We configure software, write API connectors and migrate historical data.
Training & onboarding
We write SOPs and train your team, from line managers to leadership.
Support
We take the system under ongoing technical maintenance.
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When CRM automation in Dubai pays for itself
The businesses that gain most sell in messengers: off-plan brokerages, restaurant groups, delivery brands, companies that just received a free zone or mainland license. The symptom repeats. Enquiries land on WhatsApp overnight, agents reply from personal phones, and last week's leads cannot be traced.
We build for owners, not only for IT teams. MAGNUM PRO FZCO works from DMCC in English and Russian, a certified Google Partner and a Bitrix24 Bronze Partner in Dubai. That matters when ad spend, sales conversations and reporting meet in one place.
What the first month of a CRM build looks like
Month one of CRM automation in Dubai goes to mapping, not installing. We record how a deal moves from first message to signature, then choose the platform. Bitrix24 fits structured funnels and telephony. amoCRM (Kommo) fits sales that live in chats.
Then the connections. WhatsApp CRM integration runs on the official Business API, so the number and chat history stay with the company when a manager leaves. Ad sources, forms and calls are tagged, and customer data is cleaned before migration. By month's end you hold:
- A written map of your funnel, with stages and owners
- The official WhatsApp number live, chats attached to deals
- One dashboard: leads by source, stage and manager
The mistakes that leave a new CRM unused
Most failed systems were not built badly. They were built for a process nobody follows: forty required fields, no clear owner, no reason for a busy agent to update anything. Version one stays small: the fields a report needs, automation for the steps people forget.
The other mistake is treating go-live as the finish. Ramadan moves restaurant orders into late evening, summer empties part of the resident base, the cool season brings enquiries in more languages. Routing and follow-up timing need review before those shifts. Examples: Bitrix24 for Ghaimat Al Wedad, amoCRM for OWRealty, CRM automation for Cataleya Flowers.
Frequently asked questions
A CRM automation project in Dubai covers the process audit, platform choice, funnel and field setup, the official WhatsApp Business API connection, integrations with ad accounts, forms and telephony, data migration, owner dashboards, SOPs and training. Pricing depends on scope and is fixed in a proposal.
Request a Process Audit
Request a process audit — we'll map where time and budget leak and design the infrastructure to fix it.